Terms and Conditions

  1. Application of Terms and Conditions

    1. The Supplier shall supply and the Customer shall purchase the Goods and Services in accordance with the quotation / accepted order which shall be subject to these Terms and Conditions; and

    2. The Contract shall be to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Customer.

  2. Definitions and Interpretation

    1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

      "Business Day"

      means any day other than a Saturday, Sunday or bank holiday;

      "Commencement Date"

      means the commencement date for the Contract as set out in the quotation / accepted order;

      "Confidential Information"

      means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with this Agreement (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such);


      means the contract for the purchase and sale of the Goods and supply of the Services under these Terms and Conditions;


      means the commencement date for the Contract as set out in the quotation / accepted order;

      "Contract Price"

      means the price stated in the Contract payable for the Goods;


      means the person who accepts a quotation or offer of the Supplier for the sale of the Goods and supply of the Services, or whose order for the Goods and Services is accepted by the Supplier;

      "Delivery Date"

      means the date on which the Goods are to be delivered as stipulated in the Customer's order and accepted by the Supplier;


      means the goods (including any installment of the goods or any parts for them) which the Supplier is to supply in accordance with these Terms and Conditions;


      means a calendar month;


      means the Services to be provided to the Customer as set out in the quotation / accepted order; and


      means Quantum Partners Limited, a company registered in England under No.09949398 of 406 Lichfield Road, Burton On Trent, Staffordshire, DE13 8EH United Kingdom and includes all employees and agents of Quantum Partners Limited.

    2. Unless the context otherwise requires, each reference in these Terms and Conditions to:

      1. "writing", and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;

      2. a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

      3. "these Terms and Conditions" is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time;

      4. a Schedule is a schedule to these Terms and Conditions; and

      5. a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.

      6. a "Party" or the "Parties" refer to the parties to these Terms and Conditions.

    3. The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

    4. Words imparting the singular number shall include the plural and vice versa.

    5. References to any gender shall include the other gender.

  3. Basis of Sale and Service

    1. The Supplier's employees or agents are not authorised to make any representations concerning the Goods or Services unless confirmed by the Supplier in writing. In entering into the Contract the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

    2. No variation to these Terms and Conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Supplier.

    3. Sales literature, price lists and other documents issued by the Supplier in relation to the Goods and Services are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance. No contract for the sale of the Goods and Services shall be binding on the Supplier unless the Supplier has issued a quotation which is expressed to be an offer to sell the Goods and Services or has accepted an order placed by the Customer by whichever is the earlier of:

      1. the Supplier's written acceptance;

      2. Delivery of the Goods;

      3. provision of the Services; or

      4. the Supplier's invoice.

    4. Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.

  4. The Goods

    1. No order submitted by the Customer shall be deemed to be accepted by the Supplier unless and until confirmed in writing by the Supplier's representative.

    2. The specification for the Goods shall be that set out in the Supplier's sales documentation unless varied expressly in the Customer's order (if such variation(s) is/are accepted by the Supplier). The Goods will only be supplied in the minimum units thereof stated in the Supplier's price list or in multiples of those units. Orders received for quantities other than these will be adjusted accordingly

    3. Illustrations, photographs or descriptions whether in, brochures, price lists or other documents issued by the Supplier are intended as a guide only and shall not be binding on the Supplier.

    4. The Supplier reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Customer's specification, which do not materially affect their quality or performance.

    5. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing of the Supplier on the terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Supplier as a result of such cancellation.

  5. The Services
    1. With effect from the Commencement the Supplier shall, in consideration of the price being paid in accordance with Clauses 6 and 7 will provide the Services expressly identified in the quotation / accepted order.

    2. The Supplier will use reasonable care and skill to perform the Services identified in the quotation / accepted order

    3. The Supplier shall use all reasonable endeavours to complete its obligations under the Contract, but time will not be of the essence in the performance of such obligations.

  6. Price

    1. The price of the Goods and Services shall be the price listed in the Supplier's price list current at the date of acceptance of the Customer's order or such other price as may be agreed in writing by the Supplier and the Customer.

    2. Where the Supplier has quoted a price for the Goods other than in accordance with the Supplier's published price list the price quoted shall be valid for the validity period stated on the quotation.

    3. The Supplier reserves the right, by giving written notice to the Customer at any time before delivery or provision, to increase the price of the Goods and/or Services to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.

    4. Except as otherwise stated under the terms of any quotation / accepted order or in any price list of the Supplier, and unless otherwise agreed in writing between the Customer and the Supplier, all prices are inclusive of the Supplier's charges for packaging and transport.

    5. The price is exclusive of any applicable value added tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods and Services, which the Customer shall be additionally liable to pay to the Supplier.

  7. Refund Policy

    1. For B2B sales, refunds are only provided in the case where goods are damaged in transit if notified within 24 hours from receipt of goods. For B2C sales our refund policy will meet local regulations.

    2. All refunds will normally be processed within 30 days from the date the refund is requested.  While a verbal request will be honored, we recommend that all requests be documented by email.  All refunds will without exception, will be paid via the original payment method.

  8. Warranty

    1. IHP warrants that the goods will be free from defects in material and workmanship. The period of the warranty depends on the product being sold. In the unlikely event that your heater experiences a fault during normal use, IHP will replace or repair the faulty product provided that you:

      1. Supply the product and serial numbers to confirm proof of purchase

      2. Return the heater to us. The warranty does not cover removal and / or shipping costs. Nor is IHP responsible for any damage during shipping

      3. Notify us within 24 hours of receiving the heater in the event that the heater was damaged in transit.

    2. The repaired or new heater will be shipped to you free of charge

    3. In the event that, IHP cannot repair or replace the particular model, a credit will be given against the purchase of another heater

    4. The guarantee will only include the of the product and does not extend to consequential losses.

    5. We will not assume liability for scratches on face or back after the start of operation or damages caused by or poor installation

    6. Statutory rights are not affected by this warranty.

    7. Warranty periods for the different product lines are as follows:

      1. IHP Infrared Panel Heaters - 10 years

      2. Slide on Mirrors - 2 years

      3. Medium Intensity Heaters - 5 years

      4. High intensity heaters, other heaters - 2 years

      5. Thermostats, other electronic equipment - 2 years